How do I contact a seller?

You found an item you love? Hooray!

Whether you're ready to buy or want to ask for more details, you'll need to message the seller directly to get the process started!

Steps to contact the seller

  1. Visit the listing page for the dress or item you want to buy
  2. Click the Email Seller button
  3. Complete the form and enter your message
  4. Press Send :)

When contacting a seller, avoid including contact details such as email addresses or phone numbers. All communication should stay within your OnceWed message portal.

Please note
Our site spam filter holds on to each message for about 1 hour and then releases it to be sent to the seller once it determines the person sending messages is not spamming our site with multiple messages.

Learn more about how to safely shop here: Tips for Buyers on How to Avoid Online Scams on Used Wedding Dresses.

Read our Buyers Next Steps when you're ready to purchase your dress or accessory!

Still need help? Contact Us Contact Us