How are sellers protected?

We believe knowledge is power when buying and selling online, and to protect our sellers we have provided tips below on how to safely transact, integrated protected forms of payment, and put together tips on how to spot a fake inquiry. It is impossible to avoid scammers when selling online, but when you know what to look for and what to do if you find something suspicious, you can safely sell your dress.

We strongly recommend you keep all communication on our messaging platform, never reach out privately, and to contact us if you ever have any concerns or questions about a buyer or the selling process.

Selling Safely - Next Steps When You Have A Buyer

1. Go Over ALL Details & Terms
   When you are ready to invoice your buyer, go through all of the details of your gown with them (make sure the tag size you listed is what the dress actually is, confirm that she understands the alterations done on it, etc). If your gown is in a preservation box, please review it to make sure the cleaning service did indeed remove all possible stains (sometimes they get missed).
2. Price Out Shipping & Insurance 
   You will need to get a shipping quote for the weight/dimensions of the packaged item and can add this to the invoice for your buyer. Be sure your buyer is aware of any potential customs/duty charges that'll be her responsibility when the dress arrives if you are shipping internationally.
3. Picture Time!
   Take pictures of the gown before you ship it and take a video of it as you pack the gown. This will be a good record of you sending the gown in the agreed-upon condition.
4. Invoice Your Buyer
   PayPal is integrated into our site so that you can send you a PayPal invoice directly inside the message thread. PayPal provides purchase protection, which you can read more about here: Transact With Peace of Mind and Purchase Protection
5. Pack It Right
   Use a box that is just the right size for your dress to get the most efficient shipping rate. A box that is between 18 x 16 x 9 and 24 x 18 x 5 typically works well. Purchase one at a local post office or UPS location.  For more information on how to best ship your dress, please go here: Seller Guide: How To Pack & Ship Your Wedding Dress
6. Receive Payment
   Wait until you have received payment to ship your item. If your payment is being held by PayPal, give them a call. This happens sometimes and they will let you know which account was flagged and the next steps for releasing the funds.
7. Ship it!
   Give the tracking number to the buyer so that they can monitor the shipment's progress.

Please reach out to our team if you experience anything suspicious so we can look further into it for you.